BioCollex LLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website at biocollexresearch.com (the “Site”), place an order, or interact with us in any way. All products offered on this Site are intended exclusively for legitimate in-vitro laboratory and scientific research purposes only.

Information We Collect

We may collect the following categories of personal information:

• Contact Details: Name, email address, telephone number, shipping address, and billing address.
• Transaction Information: Items purchased, order history, and payment method details (handled securely by third-party processors—we do not store or access full credit card numbers or banking details).
• Account Information (if you create an account): Username and securely hashed password.
• Technical Data: IP address, browser type, device information, access times, pages viewed, and referring websites.

Payment Processing

Payments are handled exclusively through trusted third-party financial service providers. BioCollex LLC does not store or have direct access to full credit card numbers or banking details.

How We Use Your Information

Your information is used solely to:

• Process and fulfill orders.
• Provide order confirmations, shipping updates, and customer support.
• Enhance our website, products, and services.
• Meet legal and regulatory requirements.
• Send promotional communications (email or SMS) only if you have explicitly opted in.

Marketing Communications (Email & SMS)

We may send promotional emails or SMS messages (e.g., order updates, offers, or research-related news) only with your explicit consent. You can opt in during checkout or account creation. To opt out at any time:

• Reply “STOP” to any SMS message.
• Click the unsubscribe link in any email.
• Contact us at info@biocollexresearch.com. Standard message and data rates may apply for SMS. We do not share your phone number with third parties for their marketing purposes.

Sharing of Your Information

We do not sell, rent, or trade your personal data. Information may be shared only when necessary with:

• Trusted third-party vendors (such as payment processors, shipping carriers, analytics providers) to complete transactions or improve services—under strict contractual obligations to protect your data.
• Law enforcement, regulatory authorities, or as required by applicable law.
• Affiliated entities for internal operational purposes.
• In the event of a merger, acquisition, sale of assets, or similar business transfer, your information may be transferred as part of that transaction (with continued application of this Privacy Policy or equivalent protections).

Your Privacy Rights

Depending on your jurisdiction (e.g., under GDPR for EU residents, CCPA/CPRA for California residents, or other applicable laws), you may have the right to:

• Access your personal data.
• Correct inaccuracies.
• Request deletion of your information.
• Restrict or object to certain processing activities.
• Opt out of marketing communications.

To exercise these rights or for any questions, email us at info@biocollexresearch.com. We will respond within the timeframes required by law (typically 30 days).

Data Security

We employ industry-standard security protocols, including encryption, secure server infrastructure, and access controls, to safeguard your information. While we take reasonable measures to protect data, no online transmission or storage system can be guaranteed to be completely secure.

Cookies and Similar Technologies

Our Site may use cookies and related tracking technologies to improve functionality, analyze usage patterns, and enhance user experience. You can control cookie preferences through your browser settings (note that disabling cookies may affect Site functionality).

Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

BioCollex LLC

5000 Thayer Center, Suite C

Oakland, MD 21550

Email: info@biocollexresearch.com

Website: https://www.biocollexresearch.com

We appreciate your trust in BioCollex LLC for your laboratory research needs!